Humen men buy a car for 7 hours on the bad, can only "reverse", the owner asked to replace the new car was rejected, 4S shop said the failure caused by the wave box computer module data mismatch did not change the standard, this new car just opened 7 hours, there will be wave box failure. Guangzhou daily news (reporter Liu Manyuan photo coverage) "to spend 184 thousand and 500 yuan to buy a new car out of the garage of Beijing modern Tucson, there is wave box failure in less than 7 hours, the car can reverse, but not moving forward, but to ask the 4S shop to repair back." Yesterday, in Humen Shajiao plant Mr Leung said, after maintenance, fault elimination, he for security reasons, 4S shop to transfer, but was refused. 4S shop responded that the reason is not to change the bus, because the car failed to meet the national vehicle "three packs" provisions of the replacement of the new car standard. Owner: car before opening 7 hours on the bad yesterday morning, reporters at the Beijing Hyundai Guangtai special sales and service shop (hereinafter referred to as the "great 4S shop") to see the car deck sir, he told reporters, September 13th at 3 pm, he spent 184 thousand and 500 yuan on Guangtai 4S shop and bought a 1.6T Tucson car, then the new car from Humen to Liaobu, 10 o’clock that night back to Humen. To his surprise, just as he was ready to drive home from the center of Humen Town, the new car was out of order – reversing, unable to move forward. He call the Guangtai 4S shop, the store sent technical personnel to the scene. However, after the arrival of technical personnel, to scene to detect and eliminate the faults, finally had to get the car back to the trailer, Guangtai 4S shop maintenance. Mr. Liang said that the staff who had gone to the trailer before said that he bought this car has more than his car appeared a similar fault, the staff has dragged several similar failures of the new car. The second day, Mr. Leung received Guangtai 4S shop customer service service telephone staff, told him the car has been repaired, the fault has been lifted. He came to see Guangtai 4S shop, the relevant person in charge of the store. The person in charge explained to him that his new car’s failure was not caused by the mismatch of data from the computer module of the car’s wave box. When the problem was found, the technicians removed the vehicle in less than 15 minutes, and now he could drive home. In this regard, Mr. Leung said he could not accept to Guangtai raised 4S shop to replace a new car, the store refused. Subsequently, he proposed that Guangtai 4S shop guarantee to ensure the write, the car does not appear similar fault again; if fails again, promised to replace the car. In this regard, Guangtai 4S stores said "can not do". "They didn’t want to change the car for me, and I couldn’t guarantee that it wouldn’t happen again. I wouldn’t dare drive this car home," he said. Once the car breaks down on the high speed road, isn’t it fatal?" Liang said. 4S shop: failure did not reach for new standards for this thing he encountered, expressed regret Guangtai 4S Shop Sales Department Sales Manager Pan Jianfeng. But, he says, there’s only one case of vehicles with similar failures. Pan Jianfeng said that they have repeatedly communicated with Mr. Liang, but because of the failure of Mr. Liang’s new car failed to meet the national automobile "three package" provisions more difficult

虎门男子买车开7小时就坏了 只能“倒着开”车主要求更换新车被拒 4S店称故障由波箱电脑模块数据不匹配引发未达换车标准这辆新车才开了7小时便出现波箱故障。广州日报讯 (记者刘满元摄影报道)“花18.45万元买的全新北京现代途胜小轿车,开出车行不到7小时便出现波箱故障,车只能倒车,却不能向前行驶,只好请4S店给拖回去维修。”昨日,在虎门沙角开厂的梁先生称,后来经过维修,故障消除了,他出于安全考虑,要求4S店换车,但被拒绝。4S店回应称,之所以不给梁先生换车,是因为该车的故障未达到国家车辆“三包”规定的更换新车的标准。车主:新车才开7小时就坏了昨天上午,记者在北京现代汽车广泰特约销售服务店(以下简称“广泰4S店”)见到车主梁先生,他告诉记者,9月13日下午3时许,他花18.45万元在广泰4S店买了一辆1.6T途胜小轿车,然后开着新车从虎门去寮步,当晚10时许回到虎门。让他意想不到的是,正当他准备从虎门镇中心开车回家,新车便出了故障——只能倒车,无法前行。他赶紧致电广泰4S店,该店派出技术人员来到现场。然而,技术人员到来后,无法现场查出、消除故障,最后只好叫来拖车,把车拖回广泰4S店维修。梁先生称,当时前去拖车的工作人员曾说,他买的这款车已经不止他这一辆出现类似的故障了,该工作人员已经拖过好几辆类似故障的新车了。第二天,梁先生接到广泰4S店售后服务工作人员的电话,告诉他车已修好,故障已解除。梁先生来到广泰4S店,见到了该店的相关负责人。该负责人跟他解释称,他的新车的故障并无大碍,是因车辆波箱电脑模块数据不匹配引发的。问题找到后,技术人员用了不到15分钟就消除了车辆故障,如今,他可以把车开回家了。对此,梁先生称无法接受,他向广泰4S店提出更换一辆新车,该店拒绝了。随后,梁先生提出让广泰4S店写出保证书,确保该车不会再次出现类似的故障;若再次出现故障,则承诺更换新车。对此,广泰4S店表示“无法做到”。“他们既不愿意为我更换新车,也无法保证不会再出现类似故障,我肯定不敢把这样的车开回家。这样的车一旦在高速路上突发故障,那不是要命吗?”梁先生说。4S店:故障未达换新车标准对于梁先生所遇到的这件事,广泰4S店销售部营业经理潘建峰表示遗憾。不过他说,出现类似故障的车辆,目前该店仅此一例。潘建峰说,他们为此已一再与梁先生进行沟通,但是由于梁先生新车的故障未能达到国家汽车“三包”规定的更换新车的标准,因此该店确实无法给梁先生更换一辆新车。“该车的故障是因汽车波箱电脑模块数据不匹配引发的。”广泰4S店维修技术专员王贻明对记者说,“这种故障在车辆正常行驶中是不会出现的,只有当车辆熄火后,重新发动,且处于低挡时,才可能出现,因此不存在行驶过程中的安全隐患。”王贻明坦言,类似的故障在广泰4S店卖出的车中是第一次发生,不过别的4S店卖出的这款车也有类似故障发生过。王贻明还介绍称,梁先生所遇到的这个故障并非波箱的机械故障,严格一点说,这个故障不属于质量问题,也未达到更换波箱配件的要求,更未达到更换新车的要求。目前,经过该店的维修,从技术角度来说,该车是不会再出现类似的故障了,为此他认为梁先生可以放心地把车开回家。相关规定同一故障修理超过5次可换车根据2013年由国家质检总局发布的国家汽车“三包”政策的相关规定,符合以下情形,消费者可以换车。其一,同一故障修理超过5次可换车;其二,在“三包”有效期内(两年或5万公里),如果汽车修理时间累计超过35天,或者同一个产品质量问题引发的修理累计超过5次,消费者可以换车。自销售者开具购车发票之日起60日内或者行驶里程3000公里之内。业内说法可要求车行出具相关维修证明多年从事汽车维修的专业技术人员赖先生告诉记者,从车主梁先生目前遇到的故障来看,该故障是由波箱电脑主板模块故障引发的,这一故障尚未达到换车标准。若车行认为该车故障已经排除,梁先生可以要求车行出具相关维修证明,作为证据。若下次再次出现类似故障,则可以根据国家汽车“三包”政策相关规定,向车行索赔。(广州日报) 【相关阅读】女子新买奔驰车3个月坏3次 想退车犯了难相关的主题文章: